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Policies© 2009 Max Lent My promise to you is to make every attempt to keep your Web costs low without compromising quality. I also promise to be honest straight and forward about how we do business. My goal is to treat you as a respected partner as we work together to add value to your business. Work AuthorizationBefore I perform work for you, I will submit a work proposal and estimate to you by email. I will ask you to authorize the work or revise the proposal and then authorize the work. This process enables you to know what I am about to do and how much it will cost. You are encouraged to set spending limits. If I approach a spending limit, I will inform you before the limit is reached. This process enables you to control your expenses and keep your business profitable. Billable HoursBillable hours are hours that I spend working on your project. This includes Web site development, telephone calls, emails, meetings, and other time related to your project. Time is billed in half hour increments. This is an area that requires some responsibility on your part. For example, if you call me to ask a simple question that may only take a few minutes to answer, you will still be billed for a half hour. If we talk on the phone for 45 minutes, you will be billed for an hour. If you send me an email with a simple question that can be answered in a few sentences, that email reply will be billed at the half hour minimum. To help keep your costs low, collect a group of small questions before calling or sending an email. However, if you have an emergency, you should call me anytime. Web sites require almost constant revision. They are live documents. It is common for new Web publishers to revise their Web sites several times a day. For me to make the revisions for them, represents significant income. For them, it represents out of control costs. My goal is to teach you how to revise your Web site yourself, so that you will feel encouraged to revise it often. Billing CycleYou will be billed at the end of a month for the prior month’s hours and fees. Payment is due within 10 days of your receipt of the bill. Your bill will be sent to you electronically. Past due accounts, exceeding 30 days, will result in cessation of services including Web and email. Working HoursI work between 8:00 a.m. and 5:00 p.m. Monday through Friday. If I am out of the office working with another client on-site, I will not be accessible by phone, but I will return your call as soon as possible. You will be notified if I am not going to be available for extended periods such as out of town assignments and vacations. LiabilityAt some time in the future, your Web hosting service will go off line. They may be off line for 1 hour to a day. During the time that their system is down no one will be able to access your Web site. When this happens, you may lose your email access through your domain name account. I accept no liability for your Web hosting and email service not providing you with service. If you require 100% up time for your Web site and email, that level of reliability is available, but at considerable additional expense. In these uncertain times, no one can predict when a business will fail. If your Web hosting service goes out of business, I do not accept any liability associated with the business closure. If I make a mistake I will correct that mistake, but I will not accept liability for losses incurred as a result of that mistake. Whenever I perform work on your Web site, I will ask you to review the work to ensure that no mistakes exist. Even with both of us examining your Web site, we may miss something that a customer will find. If the mistake is mine I will correct it without charge, but that will be the limit of my liability. All Web sites go through a debugging process before and after they are published. It is rare for a Web site to be bug free. As the number of pages increase, so does the potential for bugs. As you take greater control over your Web site you will make mistakes. Mistakes made by you are your responsibility even if those mistakes are the result of omission of instruction. Although I will try to keep you informed, I can’t tell you everything you need to know to avoid making mistakes. Again, I accept no liability for this type of problem. I accept no liability for the content of your Web site. If a customer of yours should file legal action against you regarding content published on your Web site, the responsibility for the content is entirely yours. If your Web site requires work done by an outside contractor, the business relationship is between you and the contractor. I accept no liability for work done by outside contractors such as database programmers, graphic designers, or other professionals. If you contract with an ecommerce programmer and your shopping cart fails to function, you must work out the problem with the ecommerce programmer directly. I will volunteer to mediate, but I will not accept responsibility for the outcome. Copyrighted work must have the permission of the copyright holder before being published on your Web site. For example, if you hire a graphic designer to design your stationary, you must obtain their permission to publish the same designs to your Web site. If you wish to publish an article you wrote for a national magazine or newspaper to your Web site, you must have permission from the publisher to reproduce that work on the Web. I accept no liability for your publication of copyrighted materials. Reserved RightsI reserve the right abandon Web site projects dealing with pornographic content, politically extremist content, or Web sites with criminal intent. If an existing client changes the content of their Web site in such a way as I deem objectionable I will stop work on that project and accept no liability for unfinished work or canceled commitments.
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©1995- 2009 Max Lent
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