Secret Guest Reviews

Customer comment cards are not enough.  If you really want to know how well your business if operating, you need someone unknown to your staff to carefully observe, analyze, and report what they see.  That is my role as a secret guest reviewer.  I have yet to find a business that could not improve its service or products.  Businesses who use my data to make improvement will see greater customer satisfaction.

As an example, hotels often install fluorescent lighting in guest rooms to cut back on electricity and light bulb replacement costs.  Unfortunately, they must never have looked at themselves in a bathroom lit by such lighting, especially in the morning.  The solution is simple and inexpensive.  Keep the fluorescent fixtures, just change the bulb.  Full spectrum fluorescent bulbs provide pleasing light and cost little more than standard bulbs.  The difference is startling.  I can assure you than most women would prefer would prefer to apply their make up under full spectrum lighting than wear an expensive bathrobe.  This is one of hundreds of ways that hotels can make their guests more satisfied.

The areas that I review include:

• Hotels

• Transportation

  • airlines

  • railroads

  • cruise ships

  • bus lines

• Restaurants

• Entertainment facilities

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Contact Information:

Max Lent
Business and Web Consultant
812 Coventry Drive, Webster, NY 14580
Telephone: 585-670-9707